I. Same-Day Shipping Orders for in-stock items placed by 6 p.m. (ET) choosing "Deluxe Ground" will ship the same business day. II. Prompt and Friendly Telephone Support We are committed to answering your phone call within 3 minutes or providing the option for an automatic callback. III. Responsive E-mail Support We will respond to your customer service and technical support e-mails within 48 hours. IV. Free Lifetime Product Technical Support You'll have access to free technical support prior to your purchase in addition to as long as you own the product. You can count on us to provide the high-quality support that you expect and deserve. V. Prompt and Fair Problem Resolution We want you to be completely satisfied with your Smarthome experience. If at any point you are not, you are welcome to ask for a manager or send an e-mail to manager@smarthome.com. VI. No-Hassle Return Policy Regular*, in-stock items may be returned within 30 days for a full refund for any reason. VII. Returns Processed within 5 Days We are committed to processing your return within 5 business days of receiving your package. VIII. 24/7 Availability Web orders, phone orders, FAQ knowledgebase, downloadable owner's manuals, and project solutions are available 24/7. Customer Solution phone assistance is available 6 days a week, Monday through Friday 9am to 8 pm and Saturday 11am to 7pm (Hours are ET). IX. Lowest Price Guarantee If you find an identical new product in any national print advertisement for less, just send us the print ad and we'll honor the lower price. Also, if within 30 days of receipt of your order, you find the identical product advertised in any national print advertisement for a lower price, send us the ad and we'll promptly refund the difference. Your 100% satisfaction is our goal. Click here for full details X. We Listen to You Have an idea for a new product or feedback on how we can improve? Our team is committed to listening to you and will provide your feedback to the appropriate department. Just send an e-mail to feedback@smarthome.com. *Please visit our Returns Page for details on Non-Regular product return policy. 24/7 EXPRESS PHONE ORDERING CUSTOMER SERVICE/PRODUCT SUPPORT Inside the US & Canada: 800.762.7846 24 hours a day & 7 days/week Outside the US: 949.221.9200 Inside the US & Canada: 800.762.7846 Mon-Fri: 9 a.m. - 8 p.m. ET Sat: 11 a.m. - 7 p.m. ET Learn more about your support team FAX MAIL Inside the US: 800.242.7329 Outside the US: 949.221.9240 Smarthome 16542 Millikan Avenue Irvine, CA 92606 RETAIL STORE PRESS 16542 Millikan Avenue Irvine, CA 92606 Mon-Fri: 8 a.m. - 5 p.m. PT Sat: 10 a.m. - 5 p.m. PT Phone:(949) 477-5505 View Map Meredith Pleasant 949-252-6962 pr@smarthome.com ORDERING How To Order Order Delivery Status Shipping Info Return Policy Security & Privacy Customer Solution Center Contact Us Corporate Sales Retail Store Gifting Services Catalog Quickshop MORE INFO Learning Center Smarthome Help Desk Getting Started Find an Installer Dealers Customer Testimonials Affiliate Program Suggest a Product Got a Killer Product? Sell it Here Refer a Friend ABOUT SMARTHOME About Us SmartLabs INSTEON Press Room Awards Careers MORE SMARTHOME Smarthome Forum RSS Email Newsletter Free Catalog Our 10 Commitments Site Map Having difficulties with this page? Call us at 1-800-762-7846 or email: feedback@smarthome.com Place your order by 6:00PM ET for same day shipping (economy shipping excluded) Copyright 1995-2008 SMARTHOME